Privacy Policy

DiameneR is operated by DIAMENE RESILIENCE LIMITED.

Registered address: [Department Campfield 5 lower Byron street Manchester M3 4FP United Kingdom]

Email: diamener@diamener.com

Company number: 13048269

VAT number: 425851783

For the purposes of UK data protection law, we are usually the controller of the personal data covered by this Policy.

Depending on how you interact with us, we may collect and use the following types of personal data.

A. Identity and contact information

• name
• work email address
• personal email address, where you choose to give it
• telephone number
• job title
• employer or organisation name
• postal or billing address, where relevant

B. Enquiry and relationship information

• the content of your message or enquiry
• the context you share with us about your organisation, team, challenge, or interest
• records of calls, meetings, emails, notes, and correspondence
• your preferences for how and when we contact you

C. Booking and event information

• meeting or call booking details
• attendance and scheduling information
• information needed to organise or deliver a session, diagnostic, workshop, or event

D. Marketing and subscription information

• whether you subscribed to updates, insights, or emails from us
• your marketing preferences
• whether you opened, clicked, unsubscribed, or otherwise engaged with a marketing email, where relevant and lawful

E. Website usage and technical information

• IP address
• browser type and version
• device type
• operating system
• approximate location derived from IP
• pages viewed
• referring URL
• dates and times of visits
• cookie identifiers and similar technical data
• consent preferences

F. Payment and finance-related information

If you buy something directly from us, we may collect or receive:

• billing details
• invoice details
• payment status
• limited transaction reference information

We do not usually store full payment card details ourselves where payments are handled by a third-party processor.

Please do not send highly sensitive personal data through general website forms unless we have specifically asked you to and provided an appropriate route.

That includes, for example:

• health or medical information
• therapy or counselling records
• criminal records information
• children’s data
• special category data unless genuinely necessary
• confidential employee relations files
• legally privileged material
• information subject to regulatory secrecy obligations

If you send this kind of information anyway, we may need to delete it, restrict our use of it, or move the conversation to a safer channel.

Directly from you

When you:

• fill in a form
• book a call
• email or message us
• subscribe to updates
• download a resource
• attend a meeting, workshop, or event
• discuss a project or service with us

Automatically

When you use our website, we may collect technical and usage information through cookies, server logs, analytics tools, and similar technologies.

From other people or organisations

Sometimes a colleague, client contact, assistant, or partner may share your details with us as part of a genuine business introduction, booking, or project discussion.

From public sources

We may collect limited professional information from public sources such as company websites, LinkedIn, event listings, or speaker pages where this is relevant to a business relationship or enquiry.

We only use personal data where we have a valid lawful basis.

A. To respond to enquiries and manage early-stage conversations

We use personal data to:

• answer your enquiry
• assess fit
• arrange calls or meetings
• keep records of relevant communications
• decide whether to proceed with a proposal or conversation

Lawful basis: legitimate interests, and where relevant, steps taken at your request before entering into a contract.

B. To provide services, diagnostics, booked calls, workshops, or projects

We use personal data to:

• prepare for and deliver our work
• manage logistics and scheduling
• communicate with relevant contacts
• share proposals, confirmations, or service-related materials
• administer delivery and follow-up

Lawful basis: performance of a contract, or steps taken at your request before entering into a contract.

C. To manage business relationships

We use personal data to:

• maintain records of client, prospect, collaborator, and supplier relationships
• manage introductions and follow-up
• keep appropriate internal notes about commercial conversations
• maintain contact details for relevant business contacts

Lawful basis: legitimate interests.

D. To send marketing, insights, or updates

We may use personal data to send:

• newsletters
• insight emails
• invitations
• updates about DiameneR services, tools, events, or resources

Lawful basis:

• consent, where required by law; or
• legitimate interests, where permitted for relevant B2B communications and where that is appropriate.

If the law requires consent for a particular type of electronic marketing, we rely on consent for that activity.

E. To operate, secure, and improve our website

We use personal data to:

• keep the website functioning
• understand usage and performance
• improve content, structure, and user experience
• diagnose technical issues
• protect the site against misuse or attack

Lawful basis: legitimate interests, and consent where required for non-essential cookies or similar technologies.

F. To comply with legal and regulatory obligations

We may use personal data to:

• keep accounting and tax records
• meet legal obligations
• respond to legal claims or complaints
• enforce our legal rights
• comply with requests from regulators, courts, or authorities where required

Lawful basis: legal obligation, and sometimes legitimate interests.

Where we rely on legitimate interests, those interests may include:

• running DiameneR effectively and responsibly
• responding to professional enquiries
• managing business relationships
• delivering relevant B2B communications
• improving our website and materials
• protecting our systems, people, content, and intellectual property
• keeping appropriate records of communications and commercial history
• preventing misuse, abuse, or fraud

When we rely on legitimate interests, we consider necessity, proportionality, and the impact on your rights and interests.

We may send marketing or insight emails about DiameneR, our services, our thinking, and related events or resources.

If you are an individual

We will only send you electronic marketing where we are allowed to do so under applicable law. In many cases, that means we will rely on your consent unless an exception applies.

If you are a business contact

We may send relevant B2B communications where lawful and appropriate, but we will always give you a clear way to opt out.

Your choices

You can stop marketing at any time by:

• clicking the unsubscribe link in any marketing email
• replying to a marketing email and asking us to stop
• contacting us at [INSERT CONTACT EMAIL]

Important: your right to object to direct marketing applies at any time. If you object, we will stop using your personal data for direct marketing. Withdrawing consent is also as easy as giving it.

We may use cookies and similar technologies to:

• make the website work properly
• remember your preferences
• understand website traffic and behaviour
• measure performance
• improve the site
• maintain security

Where required by law, we will:

• tell you what these technologies are doing and why
• ask for your consent before using non-essential cookies or similar technologies
• allow you to manage your preferences

You can usually also control cookies through your browser settings, but disabling some cookies may affect how the site works.

Further details should be set out in our Cookie Notice or cookie settings tool.

We may share personal data with trusted service providers and third parties where this is necessary for the purposes described in this Policy.

These may include:

• website hosting and website platform providers
• analytics providers
• scheduling and booking providers
• email and marketing providers
• CRM or contact-management tools
• cloud storage, document, and collaboration platforms
• payment processors
• accountants, lawyers, insurers, and other professional advisers
• contractors or delivery partners involved in a project, where appropriate
• regulators, law enforcement, courts, or public authorities where required by law

We do not sell personal data.