Terms of Use
Last updated: 16 April 2026
These Terms of Use explain how you may use this website and the material published on it.
Please read them carefully before using the site. By accessing or using this website, you agree to these Terms. If you do not agree, please do not use the site.
DIAMENE RESILIENCE LIMITED
Trading as DiameneR
Email: diamener@diamener.com
Registered address: Department Campfield 5 lower Byron street Manchester M3 4FP United Kingdom
Company number:13048269
VAT number:425851783
These Terms govern how this website may be used, what website content may and may not be relied on, and how DiameneR intellectual property is protected.
1. Who we are
This website is operated by DIAMENE RESILIENCE LIMITED, trading as DiameneR (“DiameneR”, “we”, “us”, “our”).
Our contact details are:
- Email:diamener@diamener.com
- Registered address: Department Campfield 5 lower Byron street Manchester M3 4FP United Kingdom
- Company number: 13048269
- VAT number:425851783/li>
2. What these Terms cover
These Terms govern your use of this website, including:
- browsing the site
- submitting enquiries
- accessing articles, insights, tools, downloads, and other published materials
- requesting information about our services, diagnostics, workshops, facilitation, advisory work, or licensing
These Terms do not govern paid consulting, advisory, diagnostic, training, facilitation, licensing, or other client work delivered under a separate proposal, statement of work, engagement letter, master services agreement, booking confirmation, or licence agreement.
If there is any conflict between these Terms and a separate written client or licence agreement, the separate written agreement will take priority.
3. Who this site is for
This site is intended primarily for professional and business use.
You may use this site only if you do so lawfully and in accordance with these Terms. You are responsible for ensuring that anyone accessing the site through your internet connection also complies with them.
4. Changes to these Terms
We may update these Terms from time to time.
The version published on this page is the version that applies at the time you use the site. We encourage you to check this page periodically. Material changes will be reflected by updating the “Last updated” date above.
5. Changes to the site
We may update, change, suspend, withdraw, or restrict any part of this website at any time.
We do not guarantee that the site, or any content on it, will always be available, uninterrupted, secure, or error-free. We may change content, offerings, tools, pages, downloads, or site structure without notice.
6. Content on this site
This website contains information about DiameneR, Mind The Gap OS™, our approach, our thinking, and the types of services, tools, and engagements we may offer.
The content is provided for general information only. It is not professional advice specific to your organisation, situation, legal obligations, employment matters, mental health, clinical needs, or commercial decisions.
You should not rely on website content alone as a substitute for professional advice tailored to your circumstances.
7. Enquiries, calls, and early-stage conversations
If you contact us through this website, submit an enquiry, request a call, or ask us to discuss a potential piece of work:
- that does not, by itself, create a client relationship
- we are not obliged to accept any enquiry or proceed with any work
- any timescales, availability, or scope discussed before a written agreement is signed are indicative only
- exploratory conversations are for scoping and suitability, not guaranteed outcomes
Unless we expressly agree otherwise in writing, website enquiries and early-stage conversations are not subject to a non-disclosure agreement.
Please do not send highly sensitive, classified, regulated, or legally privileged information through general website forms.
8. Paid services, diagnostics, and booked work
Where you book, buy, or commission a service from us — including a diagnostic, workshop, advisory engagement, facilitation, coaching, training, retained support, or licensing conversation — that work will be governed by separate written terms.
Those terms may include details about:
- scope
- fees
- payment
- scheduling
- cancellations or rescheduling
- delivery responsibilities
- confidentiality
- IP ownership and usage rights
- limitations, assumptions, and exclusions
Nothing on this website obliges us to deliver services until the relevant written agreement is in place.
9. Intellectual property
All intellectual property rights in this website and its contents are owned by or licensed to DiameneR unless stated otherwise.
This includes, without limitation:
- website copy
- frameworks
- concepts
- diagrams
- graphics
- tool names
- service names
- headlines
- downloads
- methodology descriptions
- workshop language
- training assets
- audio, video, and visual content
- page layouts and written materials
All rights are reserved.
10. Mind The Gap OS™ and related framework rights
DiameneR’s frameworks, methodology, language, and associated material are protected intellectual property.
This includes, where used on this site or in our materials, names and concepts such as:
- Mind The Gap OS™
- Pressure Pattern Scan™
- The Gap™
- Reactive Loop™
- Connected Mode™
- Seven Switch Behaviours™
- Leader’s Work in the Gap™
- Trust Loop™
- MTG Windows™
- Recovery Routes™
- and related models, diagrams, tools, names, delivery structures, and training language
Your use of this website does not give you any right to reproduce, republish, adapt, teach, licence, distribute, commercialise, reverse-engineer, or create derivative works from any DiameneR intellectual property.
Any right to use DiameneR intellectual property internally, operationally, commercially, or in facilitation or training must be expressly granted in a separate written agreement signed by us.
11. Limited permission to use site content
You may view, download, and print content from this website for your own lawful internal information and evaluation purposes only.
You must not, without our prior written permission:
- reproduce or distribute site content externally
- republish our content in full or in substantial part
- remove copyright, trade mark, or attribution notices
- use our material to build, market, or support a competing framework, product, service, or training offer
- adapt our materials for delivery to others
- share paid, gated, or proprietary materials beyond your internal evaluation team
- record, scrape, harvest, or systematically extract site content
- use site content to train, fine-tune, benchmark, or improve any AI model, machine learning system, dataset, or automated knowledge base
12. Trade marks and brand use
“DiameneR”, “Mind The Gap OS™”, and related names, logos, marks, and brand assets are our property or used by us under licence.
You may not use them without our prior written permission, including in:
- presentations
- proposals
- pitch decks
- case studies
- training materials
- comparative marketing
- domains
- social profiles
- paid ads
- metadata or search campaigns designed to imply endorsement, partnership, certification, or affiliation
13. Downloads, tools, and resources
Where we make downloads, guides, templates, tools, or resources available on the site:
- they are provided on the basis stated on the relevant page
- access may be changed or withdrawn at any time
- additional conditions may apply to specific resources
- unless expressly stated otherwise, they are for internal use and evaluation only
- they must not be resold, relicensed, repackaged, or redistributed
If you are given access to a free or sample tool, that does not include any licence to roll it out organisation-wide, embed it in internal training, or convert it into your own operating material unless we expressly agree that in writing.
14. Acceptable use
You must not use this website:
- in any way that breaches applicable law or regulation
- to transmit or upload malicious code, spam, or harmful material
- to gain unauthorised access to systems, data, or accounts
- to interfere with the site’s security, availability, or performance
- to impersonate any person or organisation
- to submit false, misleading, or defamatory information
- to harvest contact details or other information for unsolicited marketing
- to copy, monitor, scrape, crawl, or extract content using automated means except where permitted by law and our technical settings
- to test, probe, or exploit vulnerabilities in the site or related systems
15. User submissions and feedback
If you send us information, suggestions, feedback, or ideas through this website:
- you confirm you have the right to send that material
- you confirm it does not infringe anyone else’s rights
- you accept that we may review it for the purpose of responding to you or assessing potential fit
If you voluntarily send us non-confidential suggestions or general feedback about our services, site, or materials, we may use that feedback without restriction and without payment to you, unless we expressly agree otherwise in writing.
16. Third-party links and tools
This website may contain links to third-party websites, platforms, booking tools, payment tools, forms, videos, or other resources.
We provide those links for convenience only. We do not control and are not responsible for third-party websites, content, services, availability, security, or privacy practices.
Your use of third-party sites or tools is subject to their own terms and policies.
17. Privacy and cookies
Our use of personal data is explained in our Privacy Policy and, where relevant, our Cookie Notice.
If you submit personal information through this website, you confirm that the information you provide is accurate and that you are entitled to provide it.
18. No warranties
To the fullest extent permitted by law, this website and its content are provided “as is” and “as available”.
We do not guarantee that:
- the site will meet your requirements
- the site will always be available or uninterrupted
- the site will be secure or free from bugs, errors, or viruses
- content will always be complete, current, or suitable for your particular purpose
You are responsible for using appropriate security, antivirus, and technical safeguards when accessing the site.
19. Limitation of liability
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
Subject to that, we will not be liable for any loss or damage arising out of or in connection with:
- your use of, or inability to use, this website
- reliance on content published on this website
- interruption, suspension, withdrawal, or unavailability of the site
- viruses, distributed denial-of-service attacks, or other harmful material, except to the extent caused by our failure to exercise reasonable care where the law requires it
- loss of profits
- loss of revenue
- loss of business opportunity
- loss of goodwill
- wasted management time
- business interruption
- loss or corruption of data
- indirect or consequential loss
If you are using this site in the course of business, our total aggregate liability to you in relation to these Terms and your use of the site will not exceed £100.
This limitation applies only to the website and not to any separate written client agreement, booking agreement, proposal, or licence agreement, which may contain different liability provisions.
20. Your responsibility to us
You are responsible for losses, costs, or claims we suffer as a result of your breach of these Terms, your unlawful use of the site, or your infringement of any third-party rights, to the extent such losses were reasonably foreseeable.
21. Suspension or restriction of access
We may suspend, restrict, or terminate your access to the site if we reasonably believe that:
- you have breached these Terms
- your use creates legal, technical, or security risk
- your conduct could damage DiameneR, our systems, our users, or our intellectual property
- we are required to do so by law or for operational reasons
22. No partnership or agency
Nothing in these Terms creates any partnership, joint venture, agency, employment relationship, or exclusive arrangement between you and DiameneR.
23. If a clause cannot be enforced
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be treated as removed to the minimum extent necessary. The rest of the Terms will continue in full force.
24. Delay in enforcement
If we delay in enforcing any right under these Terms, that does not mean we waive it.
25. Governing law and jurisdiction
These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or their formation shall be governed by the law of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction, except where mandatory law gives you the right to bring proceedings elsewhere.
These Booking Terms apply to any Pressure Pattern Scan purchased, booked, or commissioned from DIAMENE RESILIENCE LIMITED, trading as DiameneR, unless different terms are agreed in writing.
Last updated: 16 April 2026
By booking a Pressure Pattern Scan, you agree to these Terms.
1. About us
DiameneR is operated by DIAMENE RESILIENCE LIMITED.
- Email: diamener@diamener.com
- Registered address: Department Campfield 5 lower Byron street Manchester M3 4FP United Kingdom
- Company number: 13048269
- VAT number: 425851783
2. What the Pressure Pattern Scan is
The Pressure Pattern Scan is a scoped diagnostic service designed to help an organisation identify live behavioural pressure patterns, friction points, trust risks, and practical next-step priorities.
Depending on the package agreed, the Scan may include some combination of:
- a discovery call
- document or context review
- stakeholder interviews
- observation, workshop, or facilitated session
- diagnostic synthesis
- written or verbal findings
- practical recommendations for next steps
The precise scope of each Scan will be set out on the booking page, proposal, confirmation email, or other written confirmation we send to you.
3. What the Pressure Pattern Scan is not
Unless we expressly agree otherwise in writing, the Pressure Pattern Scan is not:
- a full transformation programme
- an employment investigation
- legal, HR, regulatory, or compliance advice
- therapy, counselling, or medical support
- a guarantee of cultural change, conflict resolution, or commercial outcome
- a licence to use, teach, reproduce, or roll out Mind The Gap OS™ or any DiameneR intellectual property internally beyond the specific output rights stated in these Terms
The Scan is a focused diagnostic and advisory entry point. It is designed to clarify what is happening, what may be driving it, and what would make sense next. It is not a substitute for broader implementation work where that is needed.
4. Who may book
The Pressure Pattern Scan is intended primarily for organisations, teams, and professional buyers.
The person making the booking confirms that they are authorised to instruct us on behalf of the client organisation and to agree to these Terms.
If we accept a booking from an individual, sole trader, or other non-corporate buyer, we may apply additional terms where required.
5. How the contract is formed
A contract is formed when we confirm your booking in writing, whether by email, proposal acceptance, invoice acceptance, signed confirmation, or booking-platform confirmation.
We may refuse or decline a booking at our discretion before that point.
6. Fees, VAT, and payment
The fee for the Pressure Pattern Scan will be the amount stated on the booking page, proposal, invoice, or written confirmation.
Unless stated otherwise:
- fees are in pounds sterling
- fees are exclusive of VAT
- payment is due in full in advance of delivery
We are not required to deliver the Scan until cleared funds have been received, unless we agree otherwise in writing.
If payment is late, we may suspend or postpone delivery until payment is received.
7. Your responsibilities
To help us deliver the Scan properly, you agree to:
- provide accurate and timely information reasonably requested by us
- ensure the right people are available where interviews, sessions, or observation are part of scope
- tell us about any material constraints, sensitivities, or known risks that may affect delivery
- ensure participants behave respectfully and lawfully
- obtain any internal permissions needed for us to conduct the agreed work
You are responsible for decisions made by your organisation before, during, or after the Scan. We are not responsible for losses caused by inaccurate, incomplete, or delayed information provided by you.
8. Scheduling and access
We will agree delivery dates, times, format, and any access requirements with you in advance.
You are responsible for ensuring that:
- the relevant attendees are available
- any rooms, links, or access arrangements are in place
- any materials or documents you want us to consider are provided in time
If delivery is delayed or made less effective because required people, information, or access are unavailable, we may need to reschedule and may charge for wasted time or additional work required.
9. Rescheduling and cancellation by you
If you need to reschedule or cancel, you must notify us in writing as soon as possible.
Unless we agree otherwise in writing:
- if you cancel more than 10 business days before the first booked delivery date, you may either reschedule once without additional charge, subject to availability, or receive a refund of fees paid, less any direct non-recoverable third-party costs already incurred
- if you cancel between 3 and 10 business days before the first booked delivery date, you may reschedule once, subject to availability, or cancel and remain liable for 50% of the total fee
- if you cancel less than 3 business days before the first booked delivery date, or if you fail to attend, fail to provide required access, or materially prevent delivery, the full fee remains payable
Any cancellation charge reflects reserved capacity, committed preparation time, and losses we reasonably incur as a result of the cancellation.
10. Changes or cancellation by us
We may reschedule, postpone, or cancel the Scan if reasonably necessary, including where:
- key personnel become unavailable
- we are prevented from delivering by events outside our reasonable control
- delivery would be unsafe, unlawful, or inappropriate
- you materially breach these Terms
If we cancel before delivery and you are not at fault, we will either offer a rescheduled date, or refund any fees paid for the undelivered part of the Scan.
That will be your sole remedy in relation to that cancellation.
11. Scope boundaries and additional work
The Scan includes only the work expressly stated in the agreed scope.
Any additional work requested by you, including extra interviews, additional sessions, extended analysis, follow-up facilitation, implementation support, further reporting, or expanded stakeholder engagement, will be charged separately unless we expressly confirm otherwise in writing.
12. Outputs
Unless stated otherwise, the Scan output may include:
- verbal feedback
- a summary of observed pressure patterns
- practical interpretation of key themes
- initial recommendations
- suggested next-step options
We may decide, acting reasonably, the most appropriate format for the output, including verbal debrief, slide summary, memo, or short written report.
The Scan is intended to support decision-making and prioritisation. It is not a warranty, certification, audit opinion, or guarantee of outcome.
13. Your right to use the output
Subject to payment in full, you may use the final Scan output internally within your own organisation for evaluation, internal discussion, and decision-making purposes.
You may not, without our prior written permission:
- reproduce or distribute the output externally
- publish it
- share it with third parties beyond your advisers on a confidential basis
- adapt it into internal training materials
- use it to train facilitators or managers in the DiameneR method
- turn it into a repeatable internal operating framework
- use it to build a competing diagnostic, training offer, or methodology
14. DiameneR intellectual property
All intellectual property rights in the Pressure Pattern Scan, Mind The Gap OS™, and all associated frameworks, materials, language, concepts, diagrams, slides, reports, methods, delivery formats, names, and tools remain owned by or licensed to DiameneR.
This includes, where relevant:
- Pressure Pattern Scan™
- Mind The Gap OS™
- The Gap™
- Reactive Loop™
- Connected Mode™
- Seven Switch Behaviours™
- MTG Windows™
- Trust Loop™
- Leader’s Work in the Gap™
- Recovery Routes™
- and related delivery structures, models, and language
No rights are transferred to you except the limited internal-use right expressly set out in these Terms.
No booking, payment, or participation gives you a licence to teach, reproduce, certify, sublicense, embed, digitise, commercialise, or roll out DiameneR intellectual property unless we grant that right in a separate written agreement.
15. Confidentiality
Each party will keep the other party’s confidential information confidential and will not disclose it to third parties except:
- where disclosure is required by law
- to professional advisers on a confidential basis
- where the information is already lawfully public
- where the information was already lawfully known without confidentiality restriction
We will not identify you publicly as a client or refer to your specific Scan without your prior written consent, except where required by law.
You acknowledge that we may retain general know-how, learning, and non-identifying insight gained through our work, provided we do not disclose your confidential information.
16. Data protection and privacy
Where we process personal data in connection with the Scan, we will do so in accordance with our Privacy Policy and applicable data protection law.
You confirm that any personal data you provide to us has been shared lawfully and that you have any notices, permissions, or internal basis needed to provide it.
If the nature of the Scan requires additional data-processing terms, we may require those to be agreed separately.
17. No guarantee and reliance
We will use reasonable skill and care in delivering the Scan.
However:
- the Scan is based on the information available at the time
- findings may change if facts, stakeholders, or conditions change
- recommendations require judgment in implementation
- organisational outcomes depend on factors beyond our control
You remain responsible for your own decisions, actions, internal communications, people management, legal compliance, and implementation choices.
18. Limitation of liability
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
Subject to that:
- we exclude all implied terms to the fullest extent permitted by law
- we are not liable for indirect or consequential loss
- we are not liable for loss of profit, revenue, goodwill, anticipated savings, business opportunity, or wasted management time
- our total aggregate liability arising out of or in connection with the Scan shall not exceed the total fees actually paid by you for that Scan
19. Force majeure
We are not liable for delay or failure to perform caused by circumstances outside our reasonable control, including illness, transport disruption, internet or platform failure, industrial action, severe weather, government action, or other events beyond reasonable control.
Where possible, we will act reasonably to rearrange delivery.
20. Suspension or termination
We may suspend or terminate the booking immediately if:
- you materially breach these Terms
- you fail to pay amounts due
- delivery becomes unlawful or unsafe
- your conduct materially disrupts the work or creates unacceptable risk
If termination results from your breach, fees already paid are non-refundable and any work already committed remains chargeable.
21. Governing law and jurisdiction
These Terms and any dispute or claim arising out of or in connection with them shall be governed by the law of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction, unless mandatory law requires otherwise.